Frequently Asked Questions

Everything you need to know about bringing Nellie's into your home.

What is the standard shipping timeframe for home decor items?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Does Nellie's offer a satisfaction guarantee or return policy?

Yes, we want you to love your home. You can return most items in their original condition within 30 days of delivery for a full refund, excluding shipping costs.

How can I track the status of my furniture delivery?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large furniture items, the carrier will call you to schedule a delivery window.

Are your textiles and linens machine washable?

Care instructions vary by material. While most of our cotton linens are machine washable, we recommend checking the specific care label on each product to ensure longevity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm.

Do you offer international shipping for Nellie's products?

Currently, we only ship within the United States and Canada. We are working on expanding our logistics to reach more international destinations in the near future.